Your privacy matters to us. We're committed to protecting your information and being transparent about how we use it.
Last Updated: February 10, 2026
At Gem Glow Academy, we believe privacy is a fundamental right. This policy explains what information we collect, how we use it, and your rights regarding your data. We are committed to protecting the privacy of children.
Username and password only. We don't require email, phone number, or any other personal information.
Which activities you complete, gems earned, and progress tracking. This data is stored locally and linked to your account.
Voice journal content in Sapphire Sanctuary is stored only if you choose to save it. You can delete entries anytime.
We use your account information to let you sign in, save your progress, and track your gems and achievements.
We may analyse anonymised usage data to understand which activities are most helpful and improve the platform.
We use security measures to protect your account from unauthorized access.
We never sell, rent, or trade your information to third parties. Ever.
We don't show ads or share data with advertisers.
We use limited analytics (such as Google Analytics) to understand how our platform is used and improve the experience. We do not sell your data, run advertising trackers, or allow third-party advertising networks to track you.
There's no chat, messaging, or interaction with other users to protect your privacy.
You can view all your data in your My Palace dashboard and journal entries anytime.
Contact support@gemglowacademy.com to request deletion of your account and all associated data.
You can download your voice journal entries as Word documents anytime.
Parents can contact us to access, update, or delete their child's information.
We use industry-standard security measures to protect your information from unauthorized access, disclosure, or destruction.
All data transmitted between your device and our servers is encrypted.
Your password is hashed and your data is stored on secure servers.
Only essential personnel can access data, and only when necessary.
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